Refund policy
The 30-Day Playroom Promise
We want every Olive & Play toy to earn its place in your home. If it doesn't, you have 30 days from the day your order is delivered to send it back for a refund, for any reason.
How to start a return
- Contact us through our contact page (oliveandplay.com/pages/contact) or reply to your order confirmation email within 30 days of delivery. Include your order number and the item(s) you'd like to return.
- We'll reply with the return address and instructions. Please don't send items back before you hear from us, as returns sent without instructions can't be traced.
- Pack the item(s) securely and ship them using a tracked service. Return shipping is paid by the customer, and we recommend keeping your tracking number until your refund is issued.
Refunds
Once your return arrives and we've checked it, we'll refund the price you paid for the returned item(s) to your original payment method, usually within 5 business days. Your bank or card provider may take a few more days to show it.
Original shipping charges aren't refundable.
If your order used a bundle discount, the refund is based on the price you actually paid for each item after the discount.
Condition
Toys can be returned after they've been played with; that's the point of the promise. We just ask that all pieces are sent back and that the item hasn't been deliberately damaged.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, and you won't pay anything to fix it.
Exchanges
The quickest way to swap a toy is to return the one you have for a refund and place a new order for the one you want.
Questions
Reach us any time through oliveandplay.com/pages/contact.